Can I use the Roma Pass 72 Hours and/or the Roma Pass 48 Hours for transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome? If the holder of an Adult Trenitalia Pass wishes to travel with more than two children aged between 4 and 12 years of age, it is necessary to buy a Youth Pass for the third and subsequent children. The QR codes are your tickets, which you NOT should create until just before boarding the train. Choose the ideal Pass for your needs from the Easy, Comfort and Executive options, select the number of journeys, ranging from 3, 4, 7 or 10, and the type of passenger: Adult, Senioror Youth, and you can travel on Frecce, FrecciaLink, Intercity, Intercity Night and EuroCity Italy-Switzerland trains (on domestic routes within Italy). Please contact 407-823-7277 for assistance with this site. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. Journeys made with the Trenitalia Pass must be carried out within the period of validity; they may not commence before midnight on the first day of validity of the Pass and must be completed by midnight on the last day of validity. Appreciate your advice, thanks. It is not possible. WebSTEP 1: ACTIVATE YOUR ACCOUNT. Youretelling me the QR code is my ticket. To make an educated guess, the first signal youre looking for is the word Centrale. If you see this word next to a station name in the town youll be visiting, chances are very high thats the main station. WebWelcome to Montenaire! Only possibility to get a specific seat is to buy via ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS. Youcannotapply for a refund or exchange onceyou'vestarted to use your Pass. If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. Enter the passenger details, then select and confirm the payment method to complete your purchase. Before clicking on CONFIRM, you can choose the seat. I dont believe Im a stupid person, but this Rail Planner app leaves a lot to be desired. Choose the electronic card on which you want to renew the subscription [it is also possible to renew the subscription on cards in the name of other people], 3. Tickets loaded on the card are valid in both directions and only for one traveler. Please read all answers above. Non ho ricevuto la mail d'acquisto del mio abbonamento, come faccio? Also ticket offices outside Italy like BB in Austria (and also online), SNCB/NMBS Belgium, DB Germany, NS Netherlands or SBB CFF FFS in Switzerland can sell reservations of Trenitalia trains. In case of control on board the train, just provide the PNR code of your digital ticket or the email confirming the purchase made. Just bought train tickets. Book a group. That sweet spot is impossible to identify with 100% accuracy, Im afraid. Different rules apply for promo Passes. Non riesco ad acquistare/rinnovare online, come mai? Payment. Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation. You get to it by logging in, clicking "Area riservata/Customer Area", clicking the red purchase In case of a paper rail passes: subscription coupon and identification document. Your daughter will need a Youth Pass Finally, you can proceed with payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card; 5. . 2. We will transfer the refundable amountto your original payment method (for paper reservation tickets, you must return the physical ticket(s) first). How can I buy my one-way ticket from the Trenord App? Howto buy the seat reservations is my problem. Re: Trenitalia pass 3 years ago Save Where can I display the trips I have purchased using my account number? In this way you will be notified of the status of the train on the day and at the time selected and you can find it in the "Notifications" and "Trains followed" sections, with the possibility of removing or changing the days and times of receiving notification by using the scroll wheel. Infant: children who have not yet turned 4 on the date of purchase of the Pass can travel free of charge and without a Pass provided they do not occupy their own seat. The Promo is not valid for journeys in combination with other carriers. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Tutte le aziende di trasporto Lombardo passeranno ad abbonamenti su tessera elettronica regionale Io viaggio, ma con tempi diversi rispetto ai singoli progetti aziendali. Where can I check the balance of my CartaFRECCIA points? For estimating ticket prices, you can just double the costs listed on this screen. I will arrive in Japan and spend a week in Tokyo.Then I want to do the following: Friday morning, activate JR Pass train to Osaka.. No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. Your email address will not be published. Everything you need to do with Trenitalia can be done through the app. These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain In all cases, the option to refund or exchange a promo Pass will bestated explicitly in the offer and on the purchase invoice. Children aged 4 to 11 years inclusive: 15 euro. If i have a ticket why dont i have a ticket number? Supra-regional fare tickets are valid for 4 hours from validation. Changes, refunds or class and service upgrades cannot be made. You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. Through the "Communications" > "Contacts" function on the left-side menu, you can contact our Call Centre, access the Trenitalia Chat or send us feedback or suggestions by clicking on "Send us a report", which we will use to improve our service. Step 3. Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Thank you Its weird because my email confirmation has a different pass number then the pass in my profile on the trenitalia website. Do you know an Distance: 135 km. Give a reason why you're In this case you must login with the account number used for the purchase. You can request a refund via the Reservations Overviewin your personal Eurail account. You can make bookings at any time within those 11 months. Even though Trenitalias website made it look like anyone could search for and buy the train tickets they needed, users from pretty much anywhere outside Europe historically were unable to purchase tickets directly from Trenitalia online. Go to 'Pass details' and then to 'Refunds and exchanges'. The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. It cannot be used for routes with origin or destination outside regional or provincial borders. Detailed steps to turn off Activation Lock are as follows. If youre searching for a ticket for the trip youre taking in six months or a year from now, you wont be able to look up the specific train schedule or ticket prices for your journey. Illinois Virtual Tollway Interactive Map , Paper Pass without a predefined start date, You must submit your refund request no later than six months from the last possible activation date indicated on the paperPass. Im wondering if we go to a Trenitalia agent at a station if they have flexibility of accommodating requests. How do we find what train station is closest to any given hotel. This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. Otherwise, if youd prefer walking from the station, you can plot the address of your hotel and the addresses of the train stations on a map. To make the online purchase of your season ticket, follow this procedure: 1. P.O. I cannot find the season ticket I purchased. Trenord one-way tickets do not expire before validation. Ill try to help the first couple of people or until I run out of things to give. Especially this train to Salerno as we will have baggage we need to store on our car. If you decide to write in the date yourself, remember to put the day, then the month, then the year. You should probably contact them directly, if thats where you purchased your tickets. Choose the ticket that best suits your needs; 3. Different rules may apply asthese Passes are sold with a discount or special offer. Just dont want us separated. All information is written in replies above. . Don't be shy and let us know about your challenge. How many trips can I make, within the time validity of the single ticket? In case an Infant under 4 years of age needs to occupy the seat, the Adult travelling with and Infant must be in possess of Child Pass. WebI-Pass Transponder Registration & Activation Create I-Pass account. Where can I check if the train I am waiting for is on time? Do you want to travel multiple non-consecutive days? The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. 1 Traveler. Log into your account. The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? The refund amount may vary per train type, and booking fees or shipping costs are never refunded. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. Select Reset console. Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. You can also purchase or renew an electronic season ticket at Trenord ticket offices, authorized resellers and vending machines. I know that Trenitalia assigns seats automatically. So what gives? It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. On the first day of travel, all people listed on the pass must go to the ticket office of the train station and have a Here our staff will load your card manually. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date, Promo ITALIA IN TOUR 5 5 consecutive days from the chosen date. Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. The other thing: This is March. There is no need to book this all so far in advance. The Trenitalia pass can be gotten anytime, and the free bookin Your mobile Global pass is effectively a tool that enables you to travel on any eligible train but does not EVER include a reservation or assigned seat number. Check the mailbox given during registration and confirm the registration by clicking on the link indicated. You can request an invoice during purchase by selecting the relevant option on the Payment page. The good news? Im wondering if there is any way to select specific seats using a Eurail pass on Trenitalia. Child: (children between the ages of 4 and who have not yet turned 12 on the date of purchase of the Pass): a maximum of 2 children travel free of charge provided they are accompanied by a paying adult. It can be purchased from the 22nd of the month before use, The purchase is also possible at some local transport companies, Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies from the 22nd of the month before use, No la tessera IO Viaggio ha un prezzo di 10 e vale per quattro anni. Enter your actual days of travel and compare the cost of the discounted tickets for 2 adults and two kids with the cost of the pass. Please read more about that in my next reply below. Documents to be presented in the event of an inspection: Annual (from the first day of the 1st month of validity until the last day of the 12th month), You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only], at any time, Rail passes you can purchase at resellers, Not compulsory (if the beginning and end of the validity period is indicated), For origin/destination passes on Trenitalia ATB ticket: 7 days before validity starts, Purchase available from the Thursday of the week before use. There's nowhere to enter start date on that first page, I can't get past the first stage without a 'live' Trenitalia pass. Island is about 75% completed, with a lot of fun hidden gems! (we are travelling in 1st class - Italy flexipass 8 days in 1 month). Im fine with us sitting side-by-side, across from each other, window or aisle, etc. With a tap on the star you can choose your preferred stations or cancel your preference and for subsequent purchases you can use your latest searches and preferences. It has been a pain in the you know what. The logged in user experience does both of those things. The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. The pass is personal, non-transferable and nominative. Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. Purchase available from Thursday of the week before. Can you please send me your advise on it with rates and other details. Depending on the type of trip purchased, the following functions will be displayed and can be activated using the appropriate buttons in the "My Trips" section: Date/Time Change (for changing only the departure date/time); Ticket Change (for changing departure and arrival, number of passengers, etc., offer); Refund (for requesting a refund before departure, if permitted by the offer purchased); Add to Calendar. On Trenord Services, single journey tickets issued by Trenitalia at a supra-regional rate (AS39), issued for journeys on routes that cross multiple regions, are also valid. Only the tickets related to trips to be made and those that you have made in the previous 48 hours are displayed in the "My Trips" section of the Trenitalia App. Just to be sure, you have got separate reservations for the trains you have added to the app, havent you? La invitiamo a controllare in tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, anche nella cartella SPAM o indesiderata. how to activate trenitalia pass. Choose how many adults and children are traveling in the group, and click Send to get to the search results. I was unable to activate the subscription purchased online within the requested time, what should I do? Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages. A railway official will then activate your Eurail Pass by filling in the start and end date of your Pass, as well as your passport number. Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. There is no need to select the origin or destination of your trip. Hi, Mario This isnt the Trenitalia website; I dont work for them. Only you and moderators can see this information. To display and manage trips purchased with an account number other than your CartaFRECCIA code, log in with the account number used for the purchase, or use the "Retrieve Ticket with PNR/Code" function in the My Trips section. Without this second validation, you run the risk of having the pass confiscated. Can 72h and 48h Roma Pass holders avoid lining up? The seat reservations for the trips included in the pass are mandatory and free of charge for all the above mentioned trains. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. Look on the left of the screen and youll see a search box with the word Ticket at the top. Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. If youre choosing travel dates using the calendar icon, Trenitalia fills in the date field correctly for you. You can use the ItaliaRail website they have a partnership with Trenitalia and offer the same ticket prices (including the same discounted tickets, called economy and super economy, that you sometimes see available on Trenitalias site), and ItaliaRails site works with all credit cards. Any Trenord ticket, carnet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. I am looking at buying a pass for 7 days. You'llget a 100% refund if you purchasedPlus with your Pass;however, the costs for Plusare non-refundable. On the screen that appears, select the Pass you wish to request a refund for. Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. Note that for regional (i.e. Is my one-way ticket issued by Trenitalia valid? Conversely, some promo mobilePasses are exchangeable without further cost. Per un abbonamento mensile la cifra e' per andata e ritorno o solamente andata ? A. . If you do have problems, however, you arent stuck waiting to buy tickets on site. You say that you don't know what seats you have. Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. . I don't work for Eurail/Interrail. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. Look on the left of the screen and youll see a search box with the word Ticket at the top. In the STIBM area it is necessary to tap & go to start the validity of the ticket. Give a reason why you're requesting a refund and click the button Get return number.. Online sales close 15 minutes before the scheduled departure time. or 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km from the date and time indicated on the ticket. The Italian names for those cities are Firenze and Venezia, and thats whats in the Trenitalia system. Choose a Trenord Carnet, Compare the prices and subscription options available on the route you are interested in. It is available exclusivelyine-ticket form. Feel free to ask in the community! If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance. Log into your account. Youre responsible for the cost of shipping, and if your paper ticket gets lost in the post - itsbest to use registered shipping. If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. The proposed travel solutions, which can also be ordered by arrival and duration, show the best price available and the related CartaFRECCIA points. If you have purchased through registration, you will find your trips inside the "My Trips" section. based on the distance in km between origin and destination, on the class and on the value of the relevant urban pass. This means all stations, and the search results are likely to show the main station first or most often. We have an Italy flexi pass 8 days in 1 month in 1st class. Island is about 75% completed, with a lot of fun hidden gems! Choose the offer and the service you prefer, or click on OTHER OFFERS. Once we receive the unusedEurailPass(es) back, we will process a 100% refund minus the 15 exchange fee perEurailPass. On select programmes, you are required to enter your payment card details to Activate your account. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. Press the Xbox button to open the guide. Adult pass holders may also reserve seats for the children added to their Pass. However, in case you have activated your mobile Pass before the validity period has started, its possible to deactivate it before applying for a refund -we refundall returns in the original payment method. For more information, see Install Hyper-V Server. Senior: (passengers over 60 years old on the date of purchase of the Pass). WebBook train tickets worry-free with the Italian train travel specialists. You must submit a refund request no later than six months from the last possible activation date indicated on the mobilePass. Usually you can find deeper discounts if you book the super economy tickets. Thanks again! From everything I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, or even OBB. Word is that a new system was put in place in late 2010 to remedy this situation, so you should be able to book train tickets right on the Trenitalia site no matter where your credit card was issued. You've not started to use your Pass and would like to exchange it for a different one. Thanks! Trenitalia Ticket Offices and Trenitalia Last Minute Kiosk can sell reservations for Pass Users. Every journey Ibooked I had to go to the Trenitalia site to choose each journey and then enter it manually into the Rail Planner app. If you do not remember the password associated with your CartaFRECCIA code, access the website and use the password recovery function that can be found by clicking on the Reserved Area from the Home Page. Any TRENORD ticket, booklet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. To do this, simply go to the ticket office of any large train station in one of the participating Eurail countries. Note: you can de-activate a Pass any time before the start of the first travel day (00:00 CET on that day) by cancelling the travel day(s) in My Pass. Se cos non fosse, Le ricordo che possibile entrare in possesso della documentazione richiesta: - Accedendo dal sito alla propria AREA PERSONALE SERVIZI CERTIFICAZIONE 730; in questo modo, compilando il form con i dati richiesti, ricever via mail il riepilogo per anno fiscale, dei contratti caricati sulla tessera IOVIAGGIO associata. Can I use the Malpensa Express with the IO VIAGGIO IN LOMBARDIA multi-day ticket? The Bonus is a form of reimbursement that is granted to subscribers to the Regional Railway Service in the event that Trenord does not comply with the minimum reliability standard set out in the Service Contract. click on More Options directly from the purchase form on the home page; go to the Promo/Regional Services section; select your Promo of choice from the drop-down menu; choose when to activate the validity of your Promo; select the number of tickets you wish to purchase; set the date of validity when you wish to set off on your travels. Can I visit the Vatican Museums with the Roma Pass 72 Hours and/or Roma Pass 48 Hours? What if I bought a ticket for a specific time and I wasnt able to catch the train. Ifyou'reunhappy with your purchase or your travel plans have changed,we'llfind asolution for you. How can I buy/renew my season ticket online? Ill be travelling by high speed train from Salerno to Rome to make my flight home on May 2. Se questa risposta non stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti. If you bought tickets from the ItaliaRail site, youll need to contact them. Step 1. Love this blog! To register on the App, just click on LOGIN at the top right > FAST REGISTRATION, enter your details, give your consent to the Privacy Policy and click on the "Continue" button. Your email address will not be published. L'abbonamento settimanale, mensile o annuale bidirezionale. . 1 / 8. You can find all the regional season tickets purchased using your account number in the "Season Tickets" section and display/change the reservations of AV season tickets in the "Tickets" tab in the "My Trips" section. Make sure to file your request before departure of the train concerned. Valuable info! Does the multi-day ticket have an expiration date. Como, Lecco, Lodi, Sondrio e Varese 76Cremona, Mantova e Pavia 82Bergamo, Brescia, Milano/MonzaBrianza 87, The purchase is also possible at some local transport companies (Brescia), Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies (Brescia). Cross-border tickets validity is 4 hours. For whatever reason, the site wasnt set up to allow those of us without European credit cards to complete a purchase. Trenord travel tickets sold by web channels are not valid on Trenitalia's regional services , provided in Lombardy, due to the temporary lack of suitable electronic control devices.
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