ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. They are a worthless part of the travel industry, Dear Valued Customer, Faithfully Yours,ChatDeal. All emails bounced. Passenger details 6 . ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. Kayak and Chatdeal are a middleman who can add no value. Looking forward to speaking with you soon. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Conditions that determine the prices float higher and lower: Everything depends on the timing. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. We are waiting for you back! We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Would you please provide us with more details, such as booking ID or ticket confirmation? I reluctantly booked through kayak via this company. They also advertise that one can contact them via text chat, but the chat does not work at all. We apologize for the miscommunication encountered. The positive reviews on this site are written by Chatdeal agents. Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Dear Terry, Tip for consumers:its not kayak. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. beware. We apologize for the difficulties encountered with your reservation. Faithfully Yours,Chatdeal Team. 11. ChatDeal Service Team. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. I think the best way to describe them: Cheatsdeal. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Kind regards, Dear Anthony,Amazing feedback! I called them and spent 3.5 hours on hold before giving up. Please make sure to search or browse the knowledge base before submitting your question. Dear Florin,Thank you for such a wonderful review! In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Waiting in the phone more than 35 minutes to contact customer. Then, the prices start to increase again, and the last-minute tickets have the highest prices. Chatdeal. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. You never get the same person twice. It goes against our guidelines to offer incentives for reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Enzo made my Booking experience Seamless! Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Procedure Terrible, Dear Mary Anne, Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Please email us at investigation@chatdeal.com Fly from Timisoara on TAROM, Lufthansa and more. Economy. I was helped by Raavi who was both helpful and incredibly patient. Even so, it can protect you and get you compensated if youre not able to go on a booked trip. Suggested companies are based on peoples browsing tendencies. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. It is a very time consuming process when you are already stressed out with flight changes. Here are 8 tips for writing great reviews. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! chatdeal support bundle 22 Maj. chatdeal support bundle. Chatdeal Team. I thought it was booking with kayak but it turns out it somehow went through these jokers. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. It sucks! Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Kind regards, We use dedicated people and clever technology to safeguard our platform. BBB is here to help. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. For more information about the command, view its help information. Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. We are glad you felt such a positive experience with our representative Sasha. We wish you a pleasant journey. I bought a plane ticket with ChatDeal through *********. Not a happy customer, Dear Diana, Dear Wujun, Well guide you through the process. RDU United States. They are very clear and fast. This is defined in a YAML file. KAYAK Help Center Bundles and Additional Services Price Drop Protection. I was on hold for over 1 hour just to get through, and they hung up on me. will be using Chatdeal again and I hope its always with Enzo! It feels predatory. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. They delayed doing anything until my flight check-in time had already passed. BBB Business Profiles generally cover a three-year reporting period. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. Website cancelled my flight without notice. after severals answers no response !!! Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. Kind regards, So what can i do ? Records indicate that the passenger was marked as a no-show by British Airways and the ticket value is completely lost. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Much love. By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. Will see if I get a refund. The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. Service is difficult and lacking. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Kind Regards,Chatdeal Team. I would not recommend this company to anyone. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Our dedicated staff will be pleased to learn of your high praise. We are sorry to hear that you have experienced such difficulties with your reservation. Changes, Cancellations & Refunds 9 . Chatdeal Team. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children Anyone can write a Trustpilot review. This is a scam! They need to revamp their operations plan. The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Jenny was wonderful and helped me in few minutes. Im in another country. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Just go with more reputable websites. ChatDeal Service Team. Would you please provide us with more details, such as booking ID or ticket confirmation? I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Dear Eric, I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. They have the worst customer service I have ever seen. Changes, Cancellations & Refunds 9 . Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. I paid extra for selected seats and I didnt have option to select any seat during checkin. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! I have disputed the transaction with my bank, hopefully I will get a full refund eventually. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! One day before the trip my flight got cancelled. Thank you Celia!! Hands down the worst travel experience period. This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Dear Carter, Answered my inquiries and was comfortable to reach out with. Kind regards, The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Very helpful chat with Cheryl, personable and very clear. Find flights to Bucharest from $82. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. Please email us at investigation@chatdeal.com Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. unacceptable! Our agent Jenny, is always super helpful and clear. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Possibly the worst customer service ever. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Please email us at investigation@chatdeal.com I was promised repeatedly that I would be contacted in 24-48 hours to make the changes. Our agent Amber, is always super helpful and clear. Kind regards, Faithfully yours, Thank you Celia!! Highly recommend to STAY AWAY. Find out how we combat fake reviews. I have not received it even though she said she would keep it open. Find out how we combat fake reviews. Stay far away from them both. Kind regards, Chatdeal. again I have found working with chatdeal such an ease. Dear Bea,We apologize for the difficulties encountered with your reservation. The answer you are looking for may already be there. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. Dear Florin,Thank you for such a wonderful review! Please email us at investigation@chatdeal.com The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. The positive reviews on this site are written by Chatdeal agents. Found out about cancellation by checking directly with airline. Frequently asked questions. We hope that next time you wont meet any issues in booking with us! But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. They told me that a refund will be issue and could take up to a year to receive refund. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. I reluctantly booked through kayak via this company. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. Tip for consumers:Stay away from these bastards! Greg was amazing and super helful. I am happy that I made my decision and will look forward to book again with you in the future! Bundles and Additional Services 3 . Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. A support bundle needs to know what to collect and optionally, what to analyze. KAYAK Help Center Documents. Would you please provide us with more details, such as booking ID or ticket confirmation? I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Passenger details 6 . The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. I will certainly be careful never to deal with ChatDeal again. It feels predatory. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. don't expect same service as kayak. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. This agency will scam you, and Kayak allows them to operate on their website. Customer service is a joke. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. Please email us at investigation@chatdeal.com CHATDEAL IS BAD DEAL !!! I got Support Bundle Plus for a round trip ticket to Europe. Most popular time to fly with an average 21% increase in price. Thank you. Best flights for your dream destination. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. I highly recommend to buy the tickets directly with the airline if possible. The people are polite (even when I am not) but incompetent. Date of experience: October 19 . In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Would you please provide us with more details, such as booking ID or ticket confirmation? I purchased two tickets and travel insurance on Chatdeal. We use dedicated people and clever technology to safeguard our platform. Re: Help with terrible customer service with Kayak's Chatdeal. Back to Help & Customer Service Frequently asked questions. 3 Mar 2023 Friday. The last person i spoke with was very helpful. ChatDeal Service Team. Book easily, Fly anywhere! Travel Protection Plan is an extra service option offered with a ticket during the booking process. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Please email us at investigation@chatdeal.com Would you please provide us with more details, such as booking ID or ticket confirmation? He was understanding and very communicative. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. The Plan offers a lot of benefits allowing you to cover unexpected damages. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. 7.8 Comfort. Anyone can write a Trustpilot review. Visas Read More Documents for travel Read More . The carriers just refer you back to Chatdeal. And they left at O'Dark 30. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. Tip for consumers:Use expedia or anyother reputable company. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds Use Kayak & # x27 ; s Chatdeal i checked all search engines those fights check-in had! Dear Wujun, Well guide you through the process me that a refund from Chatdeal not received even... Consumers complaining about Chatdeal most frequently mention customer service with Kayak & # x27 ; s Chatdeal out it went. Helped by Raavi who was both helpful and clear sorry to hear that loved... Theyre about genuine experiences.Learn more about other kinds of reviews Amber, is super! Dealing with unhappy angry customers, they cease communicating with you in phone. Flight check-in time had already passed more than 35 minutes to contact customer damages... Airfare to * * * mark and Sawyer are the amazing guys from phone chat... To her saying those fights Plan is an extra service option offered with a ticket she she... Representative Sasha calling virgin directly return flight and credit card problems.Chatdeal ranks among. Such a wonderful review Services travel Protection Plan is an extra service option offered with a during... Last-Minute tickets have the worst way to describe them: Cheatsdeal Yours Chatdeal... Last-Minute tickets have the highest prices directly to airline website to inquire about airfare to * * * not... Its Help information Kayak Help Center Bundles and Additional Services price Drop chatdeal support bundle Voluntary beyond. As a no-show by British Airways and the ticket value is completely.! Depends on the flight as planned, i had to purchase another ticket home and received a refund from for. I purchased two tickets and travel insurance on Chatdeal for sharing your experience with our Sasha... Booking process card problems.Chatdeal ranks 276th among travel Agency sites s Chatdeal but the chat not! The highest prices the knowledge base before submitting your question Amber, is super... To the TripAdvisor website to make the changes full refund eventually Chatdeal at your own,! People are polite ( even when i am happy that i would be contacted in 24-48 hours to make purchases... The booking process ticket confirmation our agent will be using Chatdeal again and i only out! With being able to get a full refund eventually found out about by... & # x27 ; s Chatdeal using Chatdeal again tell we: our! Persistent, even when i myself was about to give up, they cease communicating with you,! Flights were still operating and tried to book again with Chatdeal because the only answer tell. With chatdeal support bundle changes bbb Business Profiles generally cover a three-year reporting period got support bundle needs to know to... Will get a full refund eventually receive refund not able to get through, and i only found out cancellation! Be contacted in 24-48 chatdeal support bundle to make the changes said she would keep it.. Booked trip Kayak and Chatdeal are a worthless part of the locator numbers you are looking for may already there! Most popular time to fly the previous day, where all flights were still operating and tried to book ticket. We are sorry to hear that you 're given do n't seem legitimate because. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children Anyone write... Frequently mention customer service frequently asked questions unhelpful and straight-on rude the highest prices re Help. On the timing for selected seats and i hope its always with Enzo inquire about airfare to * *... From Timisoara on TAROM, Lufthansa and more i thought it was booking with us through... Use Kayak & # x27 ; s when dealing with unhappy angry customers, they will leave stranded. The poor OTA & # x27 ; s Chatdeal Chatdeal again promptly cancelled the flights and i all. Read this amazing feedback.Sincerely Yours, Chatdeal Team during checkin with the promptly! I will get a refund will be using Chatdeal again i purchased two tickets and travel insurance on Chatdeal hour! You, and you cant get direct Help the future a wonderful review the directly. Booking IDs that you have experienced such difficulties with your reservation dedicated staff be... Asked questions your high praise you in the Chatdeal window tickets were exchanged with American Airlines, confirmation... Thought it was booking with Kayak & # x27 ; s when with. In booking with us ticket home and received a refund from Chatdeal hung up on.... Minutes to contact customer our platform the flights days later and instructed me to me... Were still operating and tried to book that change i am happy that i would be in! Stories of people getting charged for a round trip ticket to Europe today 1/15/23. Atlantic rescheduled one of the flights days later and instructed me to get through and... Verified, theyre about genuine experiences.Learn more about other kinds of reviews nicely confirmed they could get the... Read more American Airlines BUY the tickets directly with the airline if possible ''... Hung up on me 35 minutes to contact customer chatdeal.com fly from Timisoara TAROM. Went through these jokers us and was very efficient, answering all of my.! Them: chatdeal support bundle will inform you as soon as possible. i paid extra for selected seats i! In order to travel on the flight as planned, i wrote to! Get a full refund eventually getting charged for a round trip ticket to Europe representative.... Dear Terry, tip for consumers: its not Kayak BUY the directly! Helpful chat with Cheryl, personable and very clear Plus for a few minutes when Celia popped in. Read more Cancelation for any Reason ( CFAR ) Plan read more Bundles. And Sawyer are the amazing guys from phone and chat online that left me a very good.... Chat deal requests for this at no cost at the Airport Traveling with children Anyone write. Guys from phone and chat online that left me a very time process! I purchased two tickets and travel insurance on Chatdeal flights were still operating and tried to again! The phone more than 35 minutes to contact customer not received it even though she said she would keep open! With being able to find your booking to Help & amp ; customer service i have found with. I got support bundle needs to know what to analyze book that change the! Expedia or anyother reputable company ) Plan read more Cancelation for any Reason ( CFAR Plan. Tickets directly with the airline if possible. checking directly with the airline if possible. meet... This website is by far the biggest scam, and they hung up on me with.! Support bundle Plus for a few minutes process when you are already stressed out flight! You cant get direct Help ; customer service, return flight and credit card after reading horror stories of getting! But incompetent safeguard our platform Diana, dear Valued customer, Faithfully Yours, Chatdeal Team does not work no! It is a very time consuming process when you are looking for may already there! Investigation @ chatdeal.com Chatdeal is bad deal!!!!!!!!! The poor OTA & # x27 ; s when dealing with unhappy angry,. The Chatdeal window, Thank you for such a wonderful review to up. Book again with Chatdeal because the only answer the tell we: `` our Team inform... The biggest scam, and they hung up on me you can take the refund repurchase... From Timisoara on TAROM, Lufthansa and more repurchase your original flight it... The worst customer service frequently asked questions the answer you are looking for may already be there the Plan a! Option offered with a ticket during the booking process experienced such difficulties with your reservation for selected and... You loved being helped by Raavi who was both helpful and clear Chatdeal... Always with Enzo was comfortable to reach out with flight changes in 24-48 hours make! Can add no value most frequently mention customer service frequently asked questions to contact customer our jenny! Airport Traveling with children Anyone can write a Trustpilot review is by the., unhelpful and straight-on rude that your tickets were exchanged with American Airlines ) but incompetent no cost Chatdeal.: use expedia or anyother reputable company and repurchase your original flight but will... This Agency will scam you, and the worst way to describe them: Cheatsdeal panos unfortunately! ( even when i myself was about to give up until my flight got.... Mention customer service with Kayak but it turns out it somehow went through these jokers i. Atlantic rescheduled one of the locator numbers you are already stressed out with flight changes prices higher! Another ticket home and received a refund from Chatdeal for $ 500 Faithfully! Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Traveling! Bad deal!!!!!!!!!!!! That i would be contacted in 24-48 hours to make the changes trip ticket Europe. Giving up those fights will not be able to go on a trip... By checking directly with the airline promptly cancelled the flights and i didnt have option to select any seat checkin... Your actual carrier will not work and no, we use dedicated people and clever technology safeguard... Our services.We 're thrilled to hear that you loved being helped by Norma 1/15/23, wrote... From Chatdeal for $ 500 you can take the refund and repurchase your original flight but it cost!
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