BIG buyer's remorse. I looked at other furniture stores in the Sonoma County area, but Patty's customer service and knowledge was outstanding. All in all it was a good experience. The reason for one less star is for delivery. I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. We bought our 3rd set of furniture 2 years ago and it is so uncomfortable we have to use pillows just to sit up straight. Most Lazyboy styles come in a tall man's version. We will definitely go back the next time we need furniture. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Design-Build Firms Interior Designers & Decorators Kitchen & Bathroom Designers Lighting Designers and Suppliers 3D Rendering Sustainable Design Basement Design Architectural Design Universal Design Energy-Efficient Homes Multigenerational Homes House Plans General Contractors Home Builders Kitchen & Bathroom Remodelers Home Remodeling Stop by or make an appointment with one of our design professionals today! I can't vouch for anyone else there. He and his wife never really used it. I hope whomever is reading this review will remember to ask for him, Mario P. He's a gem and makes Lazy Boy look good! She made it clean efficient and easy. He had just a few preliminary questions when we walked in the door . Letting us know all about the structure of their furniture and answering all of our questions with great knowledge. We'll never order from La-Z-Boy again. Double-Locking Footrest. Thank goodness for competition. But they refuse. We looked at the Pinnacle and ended up going with a style called Maverick in the Saddleback color. So thinking of adding the throw pillows as they give more support. I was wrong. In their defense they are not the only furniture store that chooses to practice this but I wish they didn't and just let me shop till I find something I am interested in. At the very least I should get an apology from the head office and a serious rebate on the cost of the chair. We are so excited about our new furniture just in time for Christmas! This is my 1st ever La-z-boy purchase. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. They are so stiff that it takes all my strength to try and make it recline. Never do business here. Banks will reverse a charge while negotiation is ongoing with a merchant, however, they can (and do) change their minds. The last purchase was a leather sectional ($$$). We had done business together in the past. They re-ordered another set assuring me England was a goodcompany. Leather grains do not match from the seat to 3 seams of head and back of chair.Leather wrapping at foot rest also not completely wrapped and secured in place and lifting! Today we went in looking for furniture. I suspect this was not a new item; it was either a floor model, a return or refurbished. Wow! One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. Great quality, great service and a wonderful shopping experience. If the return policy is up to par i may . the September 2021 one of the boards on the back of the seat broke. I will gladly buy it a new dress every 10 years or so :^). Wow has the company changed! Amazingly, when he passed away in 2010, the chair managed to outlive him, despite getting used all day, every day for over two decades. Waste of money. After the sale we had poor customer service and for what should have been handled at the salesperson level we had to go to the district manager level to get many of the basics such as furniture arrival and delivery done. This is both fraud--it was a defective product--and poor customer service. Patty Stratton is absolutely the best. We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! Went in to look at furniture. I had purchased the recliner for $599. The handle on the foot rest broke. I sent pictures of both sets of furniture with mywritten issues. I'm not satisfied with customer service from Lazy Boy and will be pursuing further action if I do not get the problem fixed or a refund. Can't wait to be lounging in our new Lazy Boy. We have had a Lay-z-boy sofa on order since October 2020 with no delivery. I have been waiting for 11 months for two identical chairs. I understand the time frame but the board was a plywood board and had knots on both sides where it broke and there were several missing pieces of board inside the plywood board itself. Third purchase at this store. He never addressed any of the other issues. And we are advising our family & friends about the lack of quality also. In short, Lazy Boy (or at least Lazy Boy of Arizona) does not have the quality services of Lazy Boys of the old past. It's plugged in, the green light is on and the leg lift doesn't go up and nothing works. Look at others' reviews. They have a lifetime warranty. All; Coding; Hosting; Create Device Mockups in Browser with DeviceMock. After 5+ months trying to get a response from customer service (we kept getting told they were working on it and would get back to us), we finally asked to speak to a supervisor and 2 weeks later, were connected to an "escalation specialist". I just bought a Palliser recliner. There are many different types of upholstered furniture available from this company, from recliners to couches to sleepers. We've tested a huge range of the Home Furnishings Vs Lazy Boy In this guide, we will look at The Top 10 Best Home Furnishings Vs Lazy Boy available on the market. I've had 3 service calls and new springs on each chair. Delivery was very simple. We purchased two lazy boy recliners and within four months, the seat cushions began to develop bulges. I would be careful about purchasing another la-z-boy !!!!!!! The one I got is alright. What is expected from you? Either color will add a neutral elegance to your home. She was there to explain things that we had questions about. Locking Three-Position Footrest. The new styles are sleek and contemporary. I just want my La Z Boy fixed. Thank you, Patty!! This was lazy boy of Sarasota florida. Our salesman (Doug) was helpful and patient, helping me and a friend (interior designer) select new furniture for my living room. I see how their warranty works and I will never buy an overpriced piece of garbage from them again. I have done this on two seperate occasions with purchases I was completely wronged in, I even got to keep the $300 item the one time. Both are leather. Phone calls emails phone calls no return call. Really you couldn't use Maine grade plywood and glue and screwit together? We are older and do the best we can, but certainly shouldn't be laughed at.especially since we have the money to buy whatever we want while these two bozos have to work at a furniture store. LUDICROUS! This price range means you can expect slightly more premium options from FlexSteel. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. Came back and was helped by Frank Zavaleta. Needless to say, we won't risk making another La-Z-boy purchase. I paid top dollar for this sofa, quality is poor and customer service is worse. Bottom Line - Inspect Carefully Any Product From La Z Boy Because Their Customer Service Is Horrible. I have a throw and two pillows on the loveseat. LA Z BOY wall-hugger power recliner buyers beware. I cant tell you how disappointed I am in the quality of a chair that I spent $1,800 for. The chair I sat in at the store was very comfortable and plush. I had a recliner I had purchased some 15 years ago, chair is still in great condition, my point is if you want quality and great service go to Lazyboy. They also have tall recliners for any tall people in your family. we've owned it! The pros: A nice array of customizable and versatile chairs that can be used in offices, guest rooms, and living spaces. The message is that it is just too bad for you for doing business with us. Lazy Boy (La-Z-Boy) is one of America's most popular furniture brands. I also tested out on of the pillow covers. We bought a lazy boy loveseat. I've discovered that only covers parts. I also learned that they had misspelled my name and contact phone number, which we corrected. The photos speak volumes : [https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143[(https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143). We use them constantly and have no complaints. I called back in 2 more weeks, and was told that the chairs were still being manufactured. I ordered some inserts and will post pics once I get them set up. Also, when my husband and I came to pick up the chair the next day we noticed slight imperfections with the wood of the chair and she was very thoughtful in giving us the choice of the floor model or touching up the wood and discounting 5%. I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? And, another scrape on the leather. Bought a couch here with duel motorized recliners in it. If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! The warranty is a scam. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. It looked the same as the one I tried in the store. On the 18th, I received an automated voicemail saying that the chair would be delivered between 1 and 5 PM on the 19th. I just want this out of my house and in the trash. Klaussner is a quality brand of furniture. Thank you Matt. My husband and I stoped by Modesto's La-Z-Boy's last night and we were very impressed with the stores layout and friendly employees. When I viewed the more than 400 complaints to BBB in 2020, I saw that LazyBoy no longer cares at all about quality, farms out repairs to a different furniture repair company, leaves customers on hold endlessly (which hiring would fix), delays warranty service for months (which hiring more staff would fix), and pretends to care while disregarding the issues. I learned a valuable lesson, always look at reviews when buying any big ticket item! Buyer beware. Cut cost.I get it.Make it last. You can feel the framing through the seats. So, which one is the best? The sofa was damaged on delivery. You have given me lots of things to mull over. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. A little late to the party here but, this is for Linda R and any future readers. Arhaus has a couple of nice looking recliners, as do many furniture manufacturers. I've owned a recliner from them for years and have enjoyed it. We tried to buy TV stand for around $1,500 that matches our end tables, they were offering 10% discount plus they pay the sales tax, they also had a fire victim discount of 10%, but they said we can't combine the 3 discounts, I had to choose 2, so I chose 10%+10%, but after I completed all the paper work, and gave them my credit card, they changed up their mind and backed off. Double-picked blown fiber fill for improved cushion loft and shape retention. Calvin PowerRecline - Best For Nursing. We ended up with a sofa, loveseat, recliner, coffee table, and TV stand. I have carried Lane, Berkline, Benchcraft, and England (a subsidiary of La-Z-Boy) and they all do not stack up to Best and flex steel in quality and they are generally bad in getting warranty work done. Linda brought the order to sign. Purchased recliner and sofa recliner online 3/21 recliner was delivered to warehouse and sat for two months in September store admitted to having it but waiting for sofa. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. Basically you can buy 2 or 3 couches at other stores for the price you pay here. We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. So I called the company to have a service tech come out and look at it and I am being told that it is $60 for the service call and pick up to take it to the shop; another $60 to deliver it back; AND $60/hour for labor to fix the broken frame of the couch!!! They really work on pleasing you. Recliner dimensions - 40" D x 44" W x 48" H | Weight - 166 lbs. At that point I was told that the delay was because of the changes I had been making in the schedule, which I had most certainly not done! We noticed the clearance prices which were surprisingly affordable. Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. Beware. He was very gracious and provided great service. Recliners are very comfy and men especially love them, so many brands have created great ones. :-). Its now 16 weeks and we may get some of our furniture, then fly back to the condo that sits empty while we sit in our empty place waiting. I needed to replace my recliner because I am unable to raise the leg rest anymore. Have either of you had problems with your Lazyboy? This is the second time it needed a repair and it took a bad review last time to get them to do anything. Both brands offer several recliner types, with varying materials and colors for the covers. Customer service says they do not know when the part will be in. In the end, I'm quite happy with my purchase. We bought two Lay-Z-Boy couches twenty years ago. Seems tome. Was not honest. THIS IS OUTRAGEOUS! My husband & I bought 2 Jasper power rocker recliners by La-Z-Boy in Greenville,NC & were very satisfied with the comfort levelafter 2.5 yrs, BOTH mechanisms that lift the footrests broke within 2 weeks of each otherthe store contacted La-Z-Boy who sent the parts for repairs which were PLASTIC..but the costs of repairs was $300 for both.within 3 months one of the recliner footrests broke again.we are both seniors with no children in the homewe are not rough with our furniture.I am so disgusted with La-Z-Boy for not standing behind this reclinerit is obviously a piece of junk to not even last 3 yrs.we will never buy another La-Z-Boy! La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. The first priority we had when we discussed our original requirements for the chair with the salesperson was that it had to be a wall-hugger recliner, because it would be located in a pathway from our living room to the dining room. I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. All you have to do is provide the proof you've been wronged and they will seize your money in full and return it directly to your bank account. There was no high pressure sales tactics, and we had a great time looking at all the options available to us. This didnt occur and when chair came in 6 months later we were told LazyBoy would be held for us. Obviously very knowledgeable. Today, August 12 I have been on hold so far 1 hour and 10 minutes. Anyway, when I first moved to Phoenix in 2007, I needed to furnish my empty apartment as soon as possible. She said the price is the price .No discounts. Poor quality leather processing is what I am finding out is the cause. I did not receive the actual furniture until May 2021. Not this customer service person. Ordered a $3000 electric recliner in black leather. The repair tech looked at it and said that is how it is supposed to be and left. It will never last 5 years as one of the cushions is already collapsing. I see from the other two reviews on this site that we are not alone. Thanks la-z-y boy.. Alisha was very good at disclosing all details in regards to the El Dorado Recliner and buying it during the 30% off sale. First call to customer service was handled quickly with a repair tech coming to our home within a week. My wife has been in tears. If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? Since I was planning to have my existing furniture picked up by a removal service, I wanted to have as little time as possible between the removal and the new delivery. Stress, discomfort and months of trying to deal with these people. Bonus, it was on sale for less than half price. My couch arrived fine but it took only a couple days for things to getting worse. I paid in advance for the sofa. Your the best. 1. Getting it repaired has been a nightmare. In my opinion, everything's negotiable. We had a great experience! Called for service,had to wait 6 weeks for a home visit. Lots of personal attention and so many options. So I went to La-Z-Boy furniture. We purchased a sofa at a store closing last September, 2020 with a recliner. Best Home Furnishings boasts one of the largest selections of products in the industry. but the same improper stretching and wrinkling ofthe leather to force fit the frame, back cushions bowed with too highattachment to the back frame so that the zipper welt can be seen where the backcushions do not meet the seat cushions. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. We completed our transaction for a new recliner and was told the old chair would not be picked up plus there would be a delivery charge of $99.00 for the new chair. They called to let us know that we could go pick it up. They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. Never thought I would buy anything from here because of price. Josh said he's seen better and he's seen worse (?!) Model Fortune Laztime Full Recline. This is the worst policy for a large company, that I have EVER seen. Do not order if you expect to get a timely order. One back cushion is sewn on with alean, one squared corner and one very rounded corner as though they ran out ofleather. She is the reason I returned to La-Z-Boy Santa Rosa to purchase my couch. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. She listened to our needs and was able to narrow down our options which made our decision much easier. I also have a couple of Bradington Young recliners I inherited from my mom. Financing the chair took a little while , not the stores doing, but the stores manager assisted and was pleasant and helpful. Lazy boy made me pay $150 for their "techs" to come out, they said it was flat and non repairable - no access to insert new foam. Mom was so tired and he made our shopping experience so pleasant. I went here because I needed a new chair since my overpriced couch took a dump on me. We had an awful time with Lazyboy recliners and would not buy them again. the customer service folks at first wanted me to take it to Tulsa Oklahoma or call out a repair man for $75.00 per hour and I live 1 to 1 1/2 hours away. He asked if i bought a warranty and i said no. We were very impressed with our sales person Michael. What a very expensive recliner or year and one month ago and it's already broken. For any guys over 250lbs, avoid these chairs because the extended warranty is not worth the paper it's printed on, it will be months of waiting for the parts to be ordered, and they will use your weight as an excuse to not replace the chair. Lots of fabric choices, made in the USA. A family member needed a new recliner, so we set out to see what La-Z-Boy had to offer. They're fine for one person, but feel poofy and cramped if shared with someone else. As before, Sarah had the day off, so I spoke with a different agent. have bought furniture from LaZ Boy since early 1982, but think I a done with this brand. For the price of the furniture, this is simply unacceptable. We have another person coming in 1.5 months but I ready to drop off the couch at the store. Came in to look for some new couches. The frames on 2 pieces of our sectional couch cracked within a few weeks. We'll go through the top picks and talk about the ins and outs of La-Z-Boy's offerings. Surely stockholders will not letEngland continue making shabby leather furniture. Really? Almost all store charge a trip fee, but some don't. We did not pay any more $ than we would have for a top of the line Lazy Boy. The product can handle half a ton of weight and cost $1100.
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